At Kit Wanderer, we are dedicated to ensuring your orders are handled with care and delivered smoothly to your doorstep. This shipping policy outlines how we process and dispatch your purchases to provide you with the best service possible.
Order Processing
All orders are processed within 1-3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day. We work diligently to prepare your package promptly so you can start your adventure without delay.
Packaging
We take great care to package your items securely to protect them during transit. Our packaging is designed to be sturdy and environmentally conscious wherever possible.
Shipping Methods
We use reliable and trusted courier services to deliver your orders safely. Depending on your location, your package may be handed over to local delivery partners to ensure smooth last-mile delivery.
Order Tracking
Once your order has been shipped, we will send you a confirmation email containing tracking information. You can use this to monitor the progress of your shipment until it reaches you.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will investigate the issue with the courier and work with you to resolve it promptly, including replacement or refund options as appropriate.
Changes to Shipping Information
Please ensure your shipping address and contact details are accurate when placing your order. If you need to update your shipping information after placing an order, contact us as soon as possible at [email protected]. We will do our best to accommodate changes before the order is dispatched.
International Shipping
Kit Wanderer ships worldwide. Please be aware that customs duties, taxes, and import regulations vary by country and are the responsibility of the recipient. We recommend checking your local customs policies to avoid any unexpected charges.
Customer Support
For any questions or concerns related to your shipment, feel free to reach out to our support team at [email protected].
